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Florida Bank Information

BankLine

(866) 817-2677
24 Hour Automated Banking Service

Lost or Stolen ATM or Debit Card?

(866) 546-8273
Available 24 hours a day, 7 days a week.

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Click here for a list of branches.

Click here to send information securely to Florida Bank.

Online Security Tips

Computer Security

  • Use a current web browser. Keep updates current. They are deployed with security in mind.
  • Operating system and software patches, also referred to as "patches" or "service pack" should be installed as soon as possible.
  • A firewall limits the potential for unauthorized access to a network and computers.
  • Anti-spyware and Anti-virus protection detects and removes viruses and spyware, which can steal vital information. Ensure they are updated regularly.
  • Online Banking activities should be conducted on secure computers only. Never access bank, brokerage or other financial services information at internet cafes, public libraries, etc. Unauthorized software may have been installed to trap account numbers and sign on information leading to possible fraud.
  • Never leave a computer unattended while using any online banking service.
  • Clear the browser cache before starting an online banking session in order to eliminate copies of the web pages that have been stored on the hard drive. How the cache is cleared will depend on the browser and the version. This function is generally found in the browser's preferences menu.
  • Avoid using an automatic login feature that saves user names and passwords for online banking.
  • Create a strong password with at least 16 characters that includes a combination of mixed case letters, numbers and special characters.
  • Change your passwords a few times a year.
  • Prohibit the use of "shared" usernames and passwords for online banking systems.
  • Never share username and password information for Online Services with third party providers.
  • Verify use of a secure session (https not http) in the browser for all online banking.
  • Use a different password for each website that is accessed.
  • Do not download programs from unknown sources.

 

Email Security

  • Be suspicious of e-mails purporting to be from a financial institution, government department or other agency requesting account information, account verification or banking access credentials such as username, passwords, PIN codes and similar information. Opening file attachments or clicking web links in suspicious emails could expose the system to malicious code that could hijack their computer.

 

Current Criminal Activities

  • Phising is a rapidly growing form of identity theft. The most common type of phising occurs when thieves send thousands of random e-mail messages disguised as being sent from a legitimate, trusted company. They usually include the company logo and graphics. These phony e-mails ask you to go to a website that looks like the trusted company site and provide social security numbers, account numbers and other personal information in an attempt to access your accounts. But the website is a fake. The following are some tips to help you identify a bogus phishing e-mail:
    • Asking for personal information should raise a flag since Florida Bank will never ask you to provide personal information by email, phone, automated dialers, or provide links to our website via email. If you are ever in doubt about the authenticity of an email, phone call or text that appears to have come from us, please contact Florida Bank directly.
    • They often have a sense of urgency and a threat of closing your account if you don't respond. Florida Bank will not ask you to verify information in this way.
    • Be leery if the email has a general greeting such as "Dear Financial Institution Member".
    • Always look for your personal identification image when you sign into Florida Bank's Online Banking.
    • Make sure you have accessed Florida Bank's Online Banking site. If you are using a secure browser, the address bar will turn green.
    • To report a suspicious email that uses Florida Bank's name, forward it to onlinebanking@flbank.com. Do not respond or provide any information.
  • Pharming - thieves redirect users from trustworthy financial sites to phony ones in an effort to steal your personal information and passwords. You can reduce your risk of pharming by having a firewall, antivirus software and keeping your software patches up to date.
  • Wi-Phishing - This type of phishing occurs when you log into public wireless internet connections. Once on, thieves track passwords and keystrokes. Do not use public wireless connections to conduct financial transactions, only to browse the web.
  • Vishing - Leaves an automated recording using Voice over Internet Protocol (VoIP). The customer is alerted to unusual activity on their account. The message instructs the customer to return the call using the phone number in the spoofed caller ID with the same name as the financial institution in an attempt to gain personal and account information. Do not provide any information. Contact your Florida Bank branch at the phone number you usually use to verify the validity of the message.
  • SMShing - Is phishing that occurs via SMS text message. A text message is sent in an attempt to trick you into providing personal or account information by clicking on links that will install viruses onto your mobile device. Florida Bank will never ask you to respond this way.

 

Monitoring your Account

  • The best detector of fraud and identity theft is you. By regularly monitoring your financial accounts and transactions, you will be aware of unusual activities.
  • We recommend that you reconcile your banking transactions on a daily basis.
  • Report lost or stolen cards and checks immediately.
  • Customers who access their accounts through online banking detect fraud and identity theft earlier than those who rely on paper statements.
  • Replacing paper statements with electronic statements reduce your risk of mail fraud.
  • Email alerts are available through online banking to notify you of certain activity in your account.