New Fraud Center
Florida Bank has implemented a program to help monitor, identify and aid in preventing debit card fraud. This program will arm the Bank with a powerful tool that can be used to detect existing, new and emerging domestic and international fraud schemes. It is our priority to help protect our customers from losses due to debit card fraud and identity theft.
We have partnered with an outside vendor, Jack Henry Passport Fraud, who has vast expertise in identifying fraudulent debit card activity. This partnership accompanies a software solution, which uses a hybrid intelligence system employing neural network technology and cardholder profiling to identify fraud patterns as they occur. High risk transactions are identified by a fraud analyst, who then takes appropriate action by contacting the cardholder to verify the legitimacy of the transactions. If the cardholder is not available to confirm the activity, the card may be temporarily disabled pending further investigation. Fraud analysts may contact customers, with suspicious activity, seven days a week between the hours of 8:00 a.m. to 9:00 p.m.
This new service is designed to assist you in protecting your accounts from debit card fraud or identity theft. In order for this to work most efficiently, it is important we have your primary contact information on file if needed. Please take a moment to contact us to update your records.
We value you as a customer and are implementing this service to do our part in protecting you from debit card fraud and identity theft. Please feel free to contact your local branch if you have any questions.